Help/FAQ

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA, Maestro, Discover, Diners Club.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

Your KIZER products is guaranteed against defects in material and workmanship and has a limited lifetime warranty to the original purchaser of the products.

• KIZER will not warranty products due to loss,damage caused by abuse,neglect,misues,accident or improper blade sharpening.
• Repairs to your product performed by any source other than KIZER unconditionally voids the knife's warranty.
• Cost for postage is the responsibility of the customer.
• Kizer is not responsible for lost or stolen knives during the shipping process.
• Contact us at service@kizercutlery.com before applying service or warranty work.

Turnaround time is: 30-45 days. Once the knife you sent is delivered to our designated location, we will set up the shipment ASAP from our domestic warehouse. We are dedicating to reducing this turnaround time. Thank you for your understanding and patience.

Please send an email to
Service@kizercutlery.com with your name, address, phone number, and the model number on the blade. We will send replacements out to you if one is available.

Please note that
-Blade and non-stainless parts are not covered under our warranty.

-Stainless parts are free but we will charge USD $5 for the shipping cost.

Coatings will naturally be worn or chip with use and are not covered under our warranty.

Orders are currently taking between 3-5 business days to complete processing. We are working hard to get your order to you as quickly as possible and we appreciate your patience!

For orders placed within the United States, USPS shipments are usually delivered within 7-10 business days.

If your shipment is being delivered to other countries, please allow for additional shipping time, about 30-45 days.

Yes, you can. But you need to pay for expedited shipping. Please contact us before you place the order. Any orders placed on a weekend (Saturday, Sunday) or a holiday will be shipped the following business day.

We use all major carriers, and local courier partners.

There are delays in pickups and in transit times from our carriers at this time as well. You may notice that your order will take longer to reflect transit updates than you are used to, but we are doing everything we can to get your items to you. Once you receive tracking information, please allow additional time for this to reflect updates.

Please contact us immediately to check whether your order has been shipped or not. If it hasn't been shipped, we can CHANGE/CANCEL the order for you!

All orders begin to process in our warehouse systems within 1 business day of being placed. Many orders will begin to process the same day. Due to this, it is very unlikely that our team will be able to modify or cancel your order. Thank you for your understanding!

PayPal, Visa, MasterCard, Maestro, Discover,Diners Club, more options will be available in the future! And supports PayPal 4-installment payment.

Your satisfaction is always our priority. Our customer service is happy to help. Please email us directly at Service@kizercutlery.com

Please note that returned items must be in the same condition, unworn and in the original packaging.

Your return will be refunded to the original method of payment. We cannot process refunds back to any other payment method than the one used to place your order.

Once your return is received back at our warehouse, please allow up to 3-5 business days for our returns team to process the items.